Politique de remboursement

Return & Refund Policy

We want you to love your RUST piece. You have 14 days from the date of delivery to request a return, in accordance with EU consumer rights law.

To be eligible for a return, your item must be unworn, unused, in its original condition, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Because our pieces are valuable and handmade, we ask that you contact us before sending anything back. Please email us at hello@rustmadeinengland.com with your order number, and we'll guide you through the return process, including secure packaging and insured shipping, to make sure your piece travels safely. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can put things right.

Exceptions — non-returnable items
Engraved, made-to-order, and personalised pieces cannot be returned or refunded, unless the item arrives faulty or damaged. Because these pieces are crafted specifically for you, we're unable to resell them. Sale items are also non-returnable.

Exchanges
The fastest way to get the item you want is to return your original piece and, once accepted, place a new order separately.

Refunds
Once we've received and inspected your return, we'll let you know if it's been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take a few extra days for your bank to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@rustmadeinengland.com.

For any return questions, reach us anytime at hello@rustmadeinengland.com.